A Look At Our Internal Core Values That Ensure Top-Notch Foundation Repair
Here Is How We Keep Our Company Running Like Clockwork.
At Childers Brothers, we have our “customer-facing” Core Values. And we also have a special set of internal Core Values.
Why have two sets? The Core Values we share on our website are all about how we treat you, our customer. Our internal Core Values are the philosophies and edicts we adhere to every single day we clock in.
We don’t make our internal Core Values known all that often. But today, we want to share them with you. This will allow you to see why we’ve been the West Texas foundation repair company that homeowners have trusted since 1972.
Let’s get started…
#1: Provide Meticulously Thorough Inspections
The only way to properly solve a foundation problem is to FIND that problem first.
#2: Be Methodical In Your Work
We’re not the kind of company that rushes through the job so we can collect the check. Just the opposite.
Our certified technicians repair your foundation with a sense of urgency—but they also take their time to ensure every detail is done right. Our motto is simple: “If you don’t have time to do it right the first time, then you don’t have time to do it twice.”
#3: Feel Free To Bring New Ideas To The Table
Foundation repair methods and technology are regularly improving. That’s why we invite our team to share any ideas for ways to improve our processes and materials. We value our employees’ input!
#4: When Things Get Complicated, Think Simple
Foundation repair isn’t always straightforward. Unforeseen issues can sometimes creep up that make jobs more complicated than anticipated.
In these instances, we don’t panic or lose our cool. Instead, we step back and reassess the job. By taking a calculated, calm approach to sudden obstacles, we find that the solution is often much simpler than it seems.
#5: Give Clients A Pleasant Experience
Foundation repair isn’t exactly glamorous. It’s a lot of digging, drilling, and dirt.
We make your project experience as pleasant as possible. We’re polite, we make sure to protect your belongings, and we do everything we can to minimize the mess.
Foundation repair might not be the most fun experience you’ll ever have. But when you choose Childers, it will be as enjoyable as foundation repair can get.
#6: Don’t Know The Answer? Just Ask
At Childers, there is no such thing as a “silly” or “dumb” question. If a team member doesn’t know the answer to something, we encourage them to SPEAK UP.
Our philosophy is that the best way to serve homeowners is for EVERYONE on our team to be as informed as possible.
#7: Make Recommendations, But Let CLIENTS Decide
We’ll provide our expert recommendation on the solution, but it’s ultimately YOUR decision on how to proceed.
We will NOT pressure you to move forward if you’re not ready or don’t want to. If you need more time to decide, that’s okay. And if you end up NOT choosing what we recommend, there are no hard feelings. It’s YOUR home, after all!
#8: Accountability Is Key
Everyone makes mistakes—EVERYONE. At Childers, we understand nobody on our team is perfect. So when someone on the team does make a mistake, we WANT them to own up to it.
At our company, there’s no “punishment” for making an error. When a mistake is made, the only wrong course of action is to pass the buck.
#9: We’re A Team
Everyone has each other’s backs at Childers. No one goes it alone—we’re all here to make each other better. Everything we do, we do as a team.
Want Foundation Repair Done Right? Call Today…
If you’re experiencing signs of foundation trouble, contact us today. We’ll provide you with a free in-depth inspection and estimate. And we’ll do it with strict adherence to our Core Values.